A3 Charge
Please check your network connection and try again. If you are still unable to receive the OTP, please reach out to us on our contact support.
To swap your power bank during an ongoing rental, check on the map for the nearest A3Charge Station and, once you reach there, insert the power bank into an empty slot on the A3Charge machine. Upon confirmation of closing the existing rental on the app, you can rent a fresh power bank.
Please navigate to the nearest A3Charge station available on the map with some power banks left. We are deploying A3Charge at a very fast pace so that the users don’t face this problem.
Please navigate to the nearest A3Charge Station available on the map with some empty slots left. We are deploying A3Charge at a very fast pace so that the users don’t face this problem.
We never dispense a power bank that is less than 80% charged. However, if you find such a power bank then report to us via the call support option on the app. Drop the power bank back and re-rent another one.
If the mobile app is not working, then
No, currently, we offer this service to Delhi NCR only.
Buying subscription plans and renting A3Charge is a fully automated process, hence there is no provision at the machines to collect cash. So, we do not accept cash payments.
The rental charges have been provided under the “Plan” option on the side menu.
No, you cannot rent multiple power banks at a time but, you can definitely charge multiple devices at a time using the in-built three cables.
In case you feel you have been overcharged, please report this issue by either calling us on our call support system via the app or send us an email on support@a3charge.com with the transaction details and we would surely help you out.
No, the power bank is not waterproof. Please avoid making direct contact of the power bank with water, as it may lead to short circuits in the internal circuitry and can cause a fire.
Yes, you can connect multiple devices at a time and charge them together. The A3Charge power bank comes pre-attached with iOS, Types-c & Micro USB cables
Our power banks come with the latest and high-speed charging technology. It can recharge all kinds of mobiles depending on its capacity in nearly an hour. Detailed power bank specifications are printed at the back of each power bank.
A3Charge stations can be located on the app easily. Open the app to locate the nearest A 3Charge station and then click on the locators to find the status and other details of that particular A3Charge station. Such as how many power banks are available to rent, how many empty slots are left to return a power bank and navigation routes, etc.
No, you can not charge an A3Charge power bank at home.
You can charge various devices with A3Charge Power Banks, as the chargers come with 3 pre-attached wires i.e iOS, Types-C & Micro USB.
Every A3Charge power bank is equipped with a 5000mAh Li-battery with global insurance. All the details of the power bank are mentioned at the back of it.
No, you cannot. A3Charge believes in the power of sharing economy and is committed to sharing and renting power banks. This is cost-effective and you don't have to bother about the maintenance and charging of the power bank. This shared model makes us a way ahead to have a sustainable environment.
A3Charge works on renting and sharing models hence, you cannot buy an A3Charge power bank.
We initiated A3Charge as a concept to provide power banks on rent to the users across Delhi-NCR. With the help of internet-connected vending machines, users can easily pick and drop power banks from anywhere while on the move and continue with their work without the fear of getting disconnected due to dying battery. A3Charge is also an attempt to remove the lithium footprint of owning power banks by providing comfort to the users by promoting the concept of a shared economy of power banks.
A3Charge has self-designed its power banks and safety and security are on top priority to us.
Open the app, go to the menu and you will find a need for a support option, just give us a call using the support option and our executives will be available to solve your problem.
As A3Charge is an internet enabled vending machine, an issue in the network connection may cause such trouble. Hence it's requested to please navigate to another nearest A3Charge station or give a call to our support team.
No currently, we operate through Indian Numbers only.
To get an A3Charge power bank, simply follow below mention process
No, you have to find another nearest A3Charge station to return to the power bank. However, check the box status on the app to know whether it's offline or not. The app will show whether the dispenser is offline or online along with how many power banks and empty slots are available. If you return the power bank to an offline dispenser, your subscription time will not end. Hence it's suggested to only return the power bank on the online dispenser.
If in case the power bank is lost, kindly inform the support desk immediately. You will be charged for the lost power bank against your account. The charges will be deducted from the security deposit and subscription charges being forfeited against the price of the A3 Charge power bank.
This happens because the dispenser is not connected to the network, So wait for 5 mins and then a session will end automatically, and no charges in such circumstances will be charged. Anyhow, if the rental session does not end in 5 min, please contact customer support.
A3Charge Power banks come with all standard cables as per the market. Currently, we have iOS, types-C & micro. If your device is not compatible with any of the mentioned types, you can still use the A3Charge power bank by connecting the desired cable in the USB A port on the power bank.
While returning the power bank into the A3Charge dispenser, please ensure that the power bank is locked properly. And to confirm the same make sure that you hear a locking sound from the dispenser after dropping it and the green led lights on the power bank start blinking as an indication of charging. At the same time, make sure that your rental session has ended and you have received a notification on the app.
Note: Please allow notifications on the A3Charge App to end the rental session automatically. If not allowed, then you have to manually refresh the session screen to verify that the rental session has ended successfully. For further issues, reach out to the customer support.
The security deposit is refunded automatically post your plan expiry or if you complete all your swaps in the current plan, whichever is earlier in your source payment mode. For any issues related to security refund you can contact a3charge support.